THE TRUST EFFECT

CREATING THE HIGH TRUST, HIGH PERFORMANCE ORGANIZATION

Larry Reynolds

PEOPLE SKILLS FOR PROFESSIONALS SERIES

High trust organizations are successful organizations. They attract the most effective staff and the most loyal customers. They also keep their costs low because they don't waste time and overhead on the bureaucracy, politicking and double checking that saps the energy of low trust organizations.

High trust organisations are fair, and fun to work in, but they are also tough with people at anyy level of the organization who abuse the high levels of trust they have achieved. It's not enough to be nice - creating a high trust organization requires a new approach.

This important book will lead you step-by-step through the skills, structures and qualities you need in the new world of flatter organizations, teamworking and customer involvement where managing trust is vital.

This book is your guide to one of the key issues facing teams, organizations - and society today - and is backed up with case studies adnd practical tips that you can apply straight away.

Larry Reynolds is principal of Yorkshire-based Northern Consultancy. He works across a range of organizations in the public and private sectors and is the author of Beyond Total Quality Management.