POSITIVE MANAGEMENT
ASSERTIVENESS FOR MANAGERS
Paddy O'Brien
Published in association with The Industrial Society
This positive, practical guide will enable today's manager to achieve a powerful and flexible style. Its assertive approach enables the reader to cope constructively in a tough culture by using creative communication, strong leadership, good people management and excellent negotiating skills.
The book explains what assertiveness is and how to develop essential skills through step-by-step exercises. With many helpful examples, it shows how assertiveness can improve performance in key management areas including:
 power broking meetings |
communicating difficult decisions |
| appraisal |
defusing conflict |
| motivation and leadership |
working across cultures. |
This hands-on approach is particularly valuable in demonstrating how assertiveness can help manage high stress or high emotion situations. The guide goes on to deal with taking a lead in implementing equal opportunities and assertiveness when working with foreign colleagues and clients.
Paddy O'Brien is an experienced training consultant who specialises in assertiveness, stress management and personal safety skills. She is also the author of the highly successful introduction Assertiveness: A Working Guide (Nicholas Brealey).
$17.95 USA176pp 234x189mm 1995 |